Getting help: COVID-19

If you have concerns about your child at school or at home, it's important to raise the matter with their teacher. Council has tips on raising concerns here.  

For concerns about your child’s health visit ACT Health for information on what to do if you suspect you or someone in your family may have COVID-19.

See also our COVID-19 Information page for P&C associations.

Resources for parents and carers

What to do, who to call and where to get reliable information regarding Covid-19. For information about Coronavirus and children in Australia, and details on symptoms and testing in the ACT.
The Education Directorate has up-to-date information on Covid-safe practices in schools in the ACT.

Keeping safe online 

The implications of increasing screen time can be worrying. These resources from the eSafety Commissioner provide fundamental strategies to ensure safe online experiences for children. Shared agreements help children (and adults) to self-regulate their time online. This excellent family tech agreement is simple for the whole family to complete together.

School community 

Relationships are a key element to support children's learning and wellbeing. Help children maintain relationships by prompting them to keep in touch with their friends. 

Home learning

Headspace have this excellent resource about balancing (juggling!) home learning and working from home.

Wellbeing support

Talking to children - Resources from 'emerging minds' to help with talking to children about Covid-19

 ACT Health have wellbeing supports and help during the pandemic.

Call the Coronavirus Mental Wellbeing Support Service: 1800 512 348

Or Lifeline Australia: 131114

Parentline offers free telephone and face-to-face confidential counselling services to parents and carers. 

The parenting and family support centre of the University of Queensland resources and podcasts for parenting in a pandemic.

Access to School Psychologists during lockdown

If your ACT public school student requires extra help and assistance,  school psychologists are available to provide support through telehealth. To access the service, make a booking request through this online form or by calling 6205 1559 between 9:00am and 4:30pm.

Food and essentials

Free food and essential items are available to Canberrans in significant need during the August 7-day lockdown.

If you need support, call VolunteeringACT on 1800 43 11 33 between 9am and 5pm to request a shopping order be placed on your behalf. This will be collected by the ACT Emergency Services Agency and delivered to your door.